Refund policy

We want you to love what you ordered. If something isn't right, here's exactly how returns, refunds, and exchanges work.

Quick summary: You have 30 days from delivery to request a return. Items must be unused, in original packaging, with tags and proof of purchase. For change-of-mind returns, you cover return shipping; if the item is defective or wrong, we cover it. Customers in the EU/EEA also have a separate 14-day right to cancel (details below).

30-Day Return Window

You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

  • In the same condition you received it — unworn and unused
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

  1. Email us at info@mydarumaritual.com to request a return.
  2. If approved, we'll send you the return address along with instructions on how and where to send your package. For defective, damaged, or incorrect items, we'll include a prepaid return label.

Please note: Items sent back to us without first requesting a return will not be accepted.

Questions about a return? Reach us any time at info@mydarumaritual.com.

Return Shipping Costs

  • Change-of-mind returns: You are responsible for the cost of return shipping. Original shipping charges are non-refundable, and international return shipping costs are the customer's responsibility.
  • Defective, damaged, or incorrect items: We cover the return shipping cost and will provide a prepaid label.

We recommend using a tracked shipping service for returns. We can't be responsible for items lost in transit back to us.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items can't be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products (special orders, personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you're unsure whether your item qualifies, get in touch before returning it.

Exchanges

The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order for the replacement.

EU / EEA — 14-Day Right to Cancel

If you are a consumer in the European Union or EEA, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification.

To do this, notify us at info@mydarumaritual.com within 14 days. The item must still be returned in its original condition — unworn, unused, with tags and packaging, and with proof of purchase.

Once we receive the returned item, we'll refund you in full, including standard delivery costs, within the legal timeframe.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved.

  • If approved, you'll be refunded to your original payment method within 10 business days.
  • Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received it, contact us at info@mydarumaritual.com.

Contact

For any questions about returns or refunds, email us at info@mydarumaritual.com.